Instacart shopper deactivated — how to appeal
To appeal an Instacart deactivation, contact Shopper Support through the app or the link in your deactivation email and request a review. Address the specific reason cited — commonly order accuracy, customer reports, or account-sharing flags — with dated facts and receipt or chat evidence.
| Where to appeal | Shopper app support, or the deactivation email link |
|---|---|
| Deadline | Appeal promptly after the notice |
| Typical response | Days to a couple of weeks |
| Most common cause | Customer reports, order accuracy, or account sharing flags |
| Best evidence | Receipt photos, in-app chat, replacement approvals |
Why Instacart shopper accounts get deactivated
Customer reports on order accuracy
Missing or incorrect items reported repeatedly. Receipt photos and in-app replacement approvals are the counter-evidence.
Rating below threshold
Average customer rating fell below the required minimum.
Account sharing detection
Login or device patterns suggesting another person shopped on your account.
Background check re-screen
A periodic re-check surfaced a new or misreported record.
Alcohol or ID verification failure
A compliance failure on a restricted-item delivery.
How to appeal, step by step
- Identify the exact reason cited. Instacart notices often name a category. Your appeal must address that category with specifics.
- Collect receipt and chat evidence. Receipt photos and in-app chats showing customer-approved replacements resolve most accuracy disputes.
- Write a short factual appeal. Batch dates, what happened, what the evidence shows, and your request.
- Submit once through the official route. Duplicate tickets slow the queue rather than accelerating it.
- Dispute background data separately. Report errors are disputed with the screening agency directly.
Draft your Instacart appeal now
Answer three questions and get a formal letter built around the exact policy cited. Preview it free.
Write my Instacart appealWhat to include in the letter
- Your shopper account name and deactivation date
- Batch or order IDs in dispute
- Receipt or chat evidence by reference
- A factual account of the disputed deliveries
- A clear request for review and reactivation
What gets appeals rejected
- Blaming customers for inaccurate reports
- Leading with income loss rather than facts
- Letting anyone else use your account, before or after
- Sending duplicate support tickets
- Vague claims without batch IDs
Frequently asked questions
Can Instacart reactivate a deactivated shopper?
Yes. Accuracy and rating cases are commonly reversed when the shopper supplies receipt and chat evidence. Account-sharing and compliance cases are harder.
How long does an Instacart appeal take?
Typically days to a couple of weeks depending on the review type.
This guide is general information, not legal advice, and Reinstated is not affiliated with Maplebear Inc.. Appeal routes and deadlines change — verify against Instacart's shopper help center before you submit.